Privacy Policy

FounderHQ is operated by Astrophage Labs, based in Uttarakhand, India ("FounderHQ," "we," "us," or "our"). FounderHQ provides a unified growth stack for founders, product teams, creators, agencies, and organizations, including web application features, AI-assisted workflows, product modules, integrations, browser extension features, companion app features, and related services (collectively, the "Service").

This policy applies to information processed through the Service. It should be read together with our Terms of Use.

Depending on the context, we may act as a controller for account, billing, security, product analytics, and service operations data. For customer-controlled content, audience data, brand data, and similar information that you add to FounderHQ, we generally process that information to provide the Service and follow your instructions.

You are responsible for making sure you have the rights, permissions, consents, and lawful basis needed to submit, import, generate, publish, message, or otherwise process data through FounderHQ.

Account, organization, and member data

• Name, email address, login method, profile details, and settings.
• Organization names, member roles, invitations, admin actions, and team-level settings.
• Authentication, session, security, and device information needed to keep accounts working and protected.

Brand, product, and business context

• Brand names, positioning, voice, audience, competitors, domains, social handles, trust signals, and visual identity.
• Product, offering, campaign, market, research, legal, launch, pricing, or other growth context you provide or generate.
• Client brand or customer account information when you manage work for another organization.

Customer content and uploaded files

• Journeys, forms, questions, answers, drafts, posts, articles, templates, sequences, messages, briefs, comments, artifacts, and generated outputs.
• Images, logos, media, documents, exports, imported files, post assets, email assets, journey assets, and generated media.
• Content sent to or received from connected services at your direction.

Audience, contact, and event data

• Contact identifiers such as names, email addresses, phone numbers, external IDs, audience attributes, segment membership, and consent states.
• Journey responses, website events, enrollment events, campaign events, and other interaction data you collect through FounderHQ.
• Delivery and engagement data such as sends, deliveries, opens, clicks, replies, bounces, failures, unsubscribes, and provider webhook events.

Integrations, credentials, and connected accounts

• API keys, OAuth tokens, account identifiers, scopes, connection metadata, provider settings, and revocation or disconnection events.
• AI provider settings, model preferences, BYOK configuration, communication provider settings, CMS settings, social platform settings, and other integration details.
• Data imported through integrations, browser extension features, companion app features, or connected third-party services.

AI inputs and outputs

• Prompts, chat messages, instructions, selected context, brand knowledge, drafts, edits, artifacts, tool calls, model selections, and generated outputs.
• Metadata about AI activity, such as timing, status, usage, cost information, errors, and model/provider details.

Billing, support, and operations data

• Plan, checkout, invoice, payment status, tax, subscription, credit, usage, managed spend, and billing contact information.
• Support messages, feedback, survey responses, feature requests, and communications with us.
• Product analytics, logs, performance data, error reports, security events, diagnostics, cookie data, IP address, approximate location, browser, device, operating system, and referral information.

FounderHQ can process information that you choose to submit. You are responsible for deciding whether the Service is appropriate for any sensitive, confidential, regulated, or third-party information you add, including personal data, customer data, business confidential information, credentials, financial information, health information, identity documents, or data about children.

The Service is not directed to children. You must not submit children's personal data unless you have the legal authority, consent, and lawful basis to do so.

• Provide, maintain, secure, and improve the Service.
• Create and manage accounts, organizations, roles, and settings.
• Process your instructions, generate or edit content, run workflows, publish or send content, and connect third-party services.
• Personalize FounderHQ using brand, product, audience, and organization context.
• Operate AI-assisted features, evaluate quality, debug issues, and improve product behavior.
• Process billing, subscriptions, usage, credits, managed spend, taxes, and payment status.
• Detect, prevent, and respond to spam, abuse, security incidents, fraud, policy violations, and technical problems.
• Send service, security, billing, product, and support communications, plus marketing communications where permitted by law.
• Comply with legal obligations and enforce our terms.

FounderHQ includes AI-assisted features. To fulfill your requests, we may send prompts, selected context, customer content, files, metadata, and outputs to AI providers, model providers, infrastructure providers, and tool services that FounderHQ manages or that you configure through bring-your-own-key or connected-account settings.

Where you configure a third-party provider, that provider's terms, privacy policy, data controls, retention rules, and account settings may also apply. You are responsible for reviewing and configuring those provider settings appropriately for your use case.

We may share information in the following ways:

• With your organization. Information in an organization may be visible to its members, admins, and authorized collaborators according to product settings and roles.
• With service providers. We use vendors and subprocessors for hosting, database, storage, AI processing, analytics, error monitoring, communications, payments, customer support, security, and related operations.
• With connected services. We share data with third-party services you connect or direct us to use, such as AI providers, social platforms, CMS tools, email/SMS/WhatsApp providers, payment processors, analytics tools, ad platforms, and automation tools.
• For legal and safety reasons. We may disclose information to comply with law, legal process, security needs, fraud prevention, abuse investigation, or to protect rights, property, and safety.
• During business changes. Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections.
• With your consent or direction. We share information when you ask us to, enable a feature, invite a collaborator, publish content, send a message, connect a provider, or otherwise direct disclosure.

FounderHQ uses cookies, local storage, and similar technologies for authentication, security, preferences, product functionality, analytics, diagnostics, performance, and marketing where permitted. You can control cookies through your browser settings, but disabling them may affect core features.

We may use privacy-conscious session diagnostics or interaction analysis where enabled to understand bugs, performance issues, and user experience problems. We aim to limit collection of sensitive fields where appropriate.

We use reasonable technical and organizational safeguards designed to protect information, including encryption in transit, protective measures for stored credentials and secrets, access controls, monitoring, and operational security practices. No internet service is perfectly secure, and we cannot guarantee absolute security.

You are responsible for safeguarding your login credentials, managing organization access, configuring integrations carefully, and promptly notifying us of suspected unauthorized access.

We retain information for as long as needed to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, operate billing, maintain security, and support legitimate business needs.

Account or organization deletion requests are processed and queued. Active product data will be removed after processing, subject to legal, billing, security, abuse-prevention, and operational needs. Backup copies may persist for a limited period, typically up to 90 days, before they are overwritten or removed through normal backup cycles.

Content published, sent, exported, synced, or shared with third-party services may remain available on those services under their own terms and retention practices.

FounderHQ is operated from India and may process information in India and other countries where we, our service providers, or connected third-party services operate. Those countries may have data protection laws different from your location.

Depending on your location and applicable law, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing of your personal information. You may also have rights to opt out of certain marketing communications or analytics uses.

You can manage many settings inside FounderHQ. For privacy requests, contact privacy@getfounderhq.com. We may need to verify your identity and authority before acting on a request.

We may send transactional, security, account, billing, product, and support communications. We may also send marketing communications where lawful. You can unsubscribe from marketing emails using the instructions in those emails, but you may still receive important service and security messages.

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users, such as updating the date above, posting a notice, or sending a communication through the Service.

For privacy questions or requests, contact privacy@getfounderhq.com.

For legal notices, contact legal@getfounderhq.com.